In order to service your device, you will need the following:
 A Windows Computer - Chromebooks or Mac Computers are not supported  A USB Cable - You will need this cable in order to connect your device to the windows computer.  A Stable Internet - Hotspots or VPN Connections are not supported 
You will need a minimum of 25mb Download & 10mb Upload speeds.
You can check your internet speed by clicking here & clicking on GO 
 Important 
Please connect your phone to the windows computer & verify it is recognized before placing an order.