Frequently Asked Questions

• What is Mail In Service? Que es Mail In Service?
• Why You Should NOT Update Your Samsung Phone
• Our Mail in Services
• How do I know if my Samsung phone is supported or eligible for an unlock or imei repair?
• Are Servers Online?
• What are your business hours?
• Can my phone get blacklisted even if it has been unlocked?
• How to Use USB Redirector Technician Edition in 2021
• What do I need for Remote Services?
• How To Enable USB Debugging on Samsung Phones in 2021
• Phone Not Allowed - What does it mean?
• What if I do not have a windows computer for Remote Services?
• How to Use Odin to Flash Firmware or ROM on a Samsung Phone in 2021
• What is Knox Management and can it be bypassed?
• I still owe payments on my phone, can it still be unlocked?
• How to Enter my Unlock Code on my Samsung Phone in 2021
• What is Knox Counter?
• What is unlocking and how do I unlock my phone?
• How do I get my device IMEI?
• Do I need the original SIM card of my phone?
• Will my phone work after the unlock?
• How do I pay?
• Are there any discount prices available?