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What is unlocking and how do I unlock my phone?

What is unlocking and how do I unlock my phone?

    What is unlocking?

    Unlocking is a service that enables you to use any other networks that are typically unavailable to your device, hence they are considered locked.

    Take a Samsung S20 for example that is currently locked to Verizon. Once we unlock the device it will be able to accept any other carrier that accepts the device's IMEI. Once unlocked, you will be able to use it with other carriers such as Metro PCS, T-Mobile, Sprint, AT&T and so forth. It also enables you to use your same phone outside the USA, for any and all travel needs.

    Once important key factor is, the unlocking service does NOT remove any payment balance due on the device. It also does not affect your contract in any way.

    All unlocks are done factory based, so with us you don't have to worry about your warranty being voided or any unofficial tampering on your device.

    How do I unlock my phone?

    There are 2 types of category unlocks available for your device, depending on your carrier lock:

    1) The Device will ask for an unlock code when you insert an invalid sim card

    2) The Device will NOT ask for an unlock code when you insert an invalid sim card

    The best way to check which type of lock your device has is to insert an invalid sim card & check to see which of these 2 categories it falls under.

    Once you have which category your device falls under, you may proceed to the unlocks we have available:

    1) Unlock Codes

    2) Remote Unlocking Service

    3) Server Factory Unlock

    What is the difference between unlock codes, remote unlocking service, server factory unlocks?

    Unlock Codes are factory unlock codes generated typically within 72 hours & can be inputted when you insert an invalid sim card.

    Remote Unlocking Services are unlocks done over the internet and are typically completed within 24 hours, however this is only a limited list of supported brands such as Samsung & LGs only.

    Server Factory Unlocks are server based & may take anywhere from 7 to 21 business days to complete, however this does support a variety of brands not listed under the Remote Unlocking Services & Unlock Codes.

    In the end, speed & supported models are the main differences between the 3 unlocking services we offer.

    How do I know which sims are invalid for my phone?

    You can use the chart below to view which are invalid sim cards for your phone, depending on your phone's original carrier:

    Your Phone's Original Carrier Invalid Sim Cards for your phone
    T-Mobile, Metro PCS AT&T, Verizon, Sprint, Cricket, Boost Mobile, 
    AT&T, Cricket T-Mobile, Metro PCS, Verizon, Sprint, Boost Mobile
    Sprint, Boost Mobile T-Mobile, Metro PCS, AT&T, Cricket, Verizon
    Verizon T-Mobile, Metro PCS, AT&T, Cricket, Sprint, Boost Mobile

    How do I know which service to use?

    Once you know which category your phone falls under, you can proceed to placing an order with us by login in to your account & searching for the respective unlocking service:

    If the device asks for an unlock code, you will search for Unlock Code services.

    If the device is supported in our Remote Services Unlock, you may search for that unlocking option.

    If the device is not supported by either the Unlock Code or Remote Service Categories, then you may search under the Server Factory Unlocks.

    If you do not have an account with us, you can place your order by heading over to our main page.

    What if I don't see the service I need to unlock my phone?

    If the service you need to unlock your phone is not listed, we are currently not supporting the unlock unfortunately. You can always use our website chat to check when a service may become available.

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